What is your return policy and how do I make a return/exchange?
You can view our return/exchange policies here.
How much does shipping cost?
All orders in the United States over $75 ship free! Any orders under $75 ship at a flat rate of $3.95. International order will be calculated at check out.
How long will it take to ship out my order once it’s placed?
Orders typically ship out within 1 to 3 business days, excluding holidays. US orders typically arrive within 1 week after they ship.
Who do I email with questions about by order?
Please email us at firstname.lastname@example.org with your order number and question.
Why hasn’t my tracking number updated?
Please allow up to 24-48 hours for your tracking number to update after your package is scanned by the carrier. We use USPS and sometimes they don’t scan all of the packages right away. Once it is scanned, your tracking number will update. If your tracking number has not updated in 48 hours, please let us know and we'll see what we can find out for you.
My tracking number shows that my package was delivered, but I haven’t received it. What do I do?
Give it a day and see if you’re package arrives. If it still hasn’t been delivered please call your local post office (not the 1-800 number) and they will speak with your specific driver and check the final GPS scan to locate your package. If they incorrectly delivered your package, they are very good at retrieving it and the properly delivering it to you.
If you are unable to locate your package please email us at email@example.com and we will help you out.
If I’m international why do I have to pay to pick up my package?
When you order merchandise from another country, you are required to pay customs to bring the item into the country. It is your country's sales tax. We cannot declare your package as a gift as it is illegal in the United States. The customer is responsible for any customs expenses.
Do you offer local pick up?
No, we do not.
How do I make a change on my order?
Please email us at firstname.lastname@example.org as soon as possible. In an effort to ship orders as fast as possible, we are often unable to make changes to any orders. Once we receive an order, it is immediately handed over to our shipping team at which point we cannot make any changes as they start preparing your order for shipment.
Can I cancel my order?
Please email us at email@example.com as soon as possible. In an effort to ship orders as fast as possible, we are usually not able to cancel any orders. Once we receive an order, it is immediately handed over to our shipping team at which point we cannot retrieve it to cancel as they start preparing your order for shipment.
What if my size is sold out?
We are going to do our best to restock our most popular items and sizes that sell out fast. However, we are not able to restock everything on our website. Sign up for our newsletter here and follow us on facebook and instagram to be notified when products are restocked.